Rogers is silent as Canadian customers report Internet problems

Rogers customers, primarily those in Downtown Toronto and parts of Ontario, are reporting outages this week affecting their internet service.

Some report that they are without Internet for days, while others experience occasional interruptions and slowdowns in their Internet use. Rogers has not officially acknowledged the problems on their service disruption page.

Rogers Communications is one of three major internet service providers (ISPs) in Canada, along with Bell and Telus. This multi-billion dollar corporation employs 22,000 people and operates across most Canadian provinces.

Rogers customers report internet problems

Rogers customers took to X (formerly Twitter) to voice their concerns about Internet outages in their area.

“Thanks Rogers for shutting down the power. I’m so tired [working from home]. But thanks to you, I can now go to the office, which is only 45 km away,” posted Niraj Sharma this Tuesday, referring to “#Toronto.”

“Special [sic] when there is a heat warning in the city. Also thank you in advance for your $5 credit [on the way am] Sure.”

Others reported power outages lasts 72 hours in their area at the beginning of the week:

Rogers advises customers to contact their social media support accounts via direct message (DM).

“Is anyone else’s Internet broken Rogers?” request Toronto-based businessman Raymond Wali on Monday.

Today’s Ottawa-based internet client Megan Ion ask clearly Rogers if there are any network issues in the Kanata, Ontario area. The company responded in the affirmative but stated that no further details were available at this time.

Reports of internet outages also emerged this week from customers across Cambridge (Ontario), Guelph (Ontario), Barrhaven (Ottawa)part of Toronto (Ontario) [1, 2]between other areas.

DownDetector reports and user comments show that the link issues primarily affect Ontario residents.

Customers demand answers

Some have taken to social media to express their disappointment and call for the company to be more open in disclosing network issues, such as outages, to customers.

“I heard from another source today that Rogers is having a problem. It’s barely working. It’s working now. It’s working. [sic] slow down a little bit,” posted a customer in Ontario yesterday.

“Why didn’t Rogers contact X app directly about outages or network issues so we could update. It’s not just me. Obviously there are many areas.”

Rogers maintains a service interruption page on its community forums to notify customers of any network problems. However, at the time of writing, the page states “nothing to report at this time” under the Downside section.

The other client complain about a $10 “compensation” made by Rogers after an hour-long internet outage caused them to spend a lot of time on customer service phone calls.

A nationwide outage of Rogers Wireless last year disrupted payment card transactions and 911 emergency services. Rogers later determined the outage was due to a maintenance update.

BleepingComputer approached Rogers for comment before publication.